Don't have the space or budget for full time front desk but need administrative support?
 

Virtual Administrative Management (VAM) from SLA is your solution! 

Fine tune your processes and move productively with the best remote reception and administrative right hand. 

 

We can help with the following:

 

• Phone coverage & voicemail returns;  Monday - Friday 9am - 5pm

• Text replies for all missed calls

• Schedule appointments within your treatment specifications

• New patient phone intakes / screening - pre-screening forms

• Collect cards on file and auto-charging copays within 48 hours of appointment

• Follow up texts when needed for treatment plans / marketing follow up

• Schedule Audits - reviewing all appointments to determine Prior Authorization or copay requirements, adding appointment notes in calendar, following up with patients for missing info

• Labs - Send off requisition forms when completed, check incoming labs, adding to appropriate chart and notifying provider; calling couriers

• Prior Authorizations - Submission, tasks, visit tracker, standard forms, follow up for approvals

• Insurance Verifications - communication with patients and chart alerts

• Form creation - intakes, consent, resource sheet, etc.

• Referral Forms - send completed referrals out as needed, call new patients from incoming referrals 

• Pharmacy - Rx call in

• Patient contact via Patient Portal, Email, or Text

• Follow up on large pending AR with patients

• Set up payment plans

​

Pricing dependent on licensure.  Please contact for details.